Dear Consumer,
Due to the temporary instability of our online SAC system, we ask that you download the form below according to your profile, fill it out and send it to We apologize for the inconvenience and thank you for your understanding.

Occurrence Record – Final consumer

Occurrence Record – Sale.

To begin registering your query with our SAC, we kindly ask you to fill out the questionnaire below with as much information as possible. We have this crucial data to start the process. If there is any discrepancy in the information provided, there may be difficulties in forwarding your request. We sincerely thank you for your cooperation.